Candy96 Casino Privacy Policy
This Privacy Policy explains how Candy96 Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or communicate with us. It is intended for players in Australia and should be read together with the applicable casino terms and conditions.
By using Candy96 Casino, you acknowledge that information may be processed for account administration, security, payments, responsible gaming, legal compliance and service improvement. We aim to handle personal information fairly, transparently and only for legitimate business purposes.
Information We Collect
The information collected depends on how you interact with Candy96 Casino. Some information is provided directly by you, while other information is generated automatically when you use the website.
- Identity details, such as your name, date of birth and proof of age or identity.
- Contact information, including your email address and other details used to manage your account.
- Account information, such as login details, preferences, deposits, withdrawals, gameplay and promotional activity.
- Payment and transaction information needed to process deposits, withdrawals, refunds and related checks. Payment providers may handle card or banking details under their own privacy policies.
- Verification information used to prevent fraud, money laundering, underage access and unauthorised account activity.
- Technical data, including your IP address, browser type, device details, operating system, language settings and general interaction with our website.
- Communications and support records, including messages, requests, feedback and information supplied during account enquiries.
You may choose not to provide certain information, but this could prevent us from opening or maintaining an account, processing transactions or providing particular features.
How We Use Your Information
Candy96 Casino uses personal information for specific and proportionate purposes connected with operating the platform. These purposes may include:
- Creating, verifying and administering your player account.
- Confirming that users meet the minimum age requirement of 18 years.
- Processing deposits, withdrawals and other account transactions.
- Protecting the platform, players and payment systems against fraud, abuse, hacking and other suspicious activity.
- Monitoring gameplay and account activity to support responsible gambling practices.
- Providing customer support, responding to enquiries and resolving complaints.
- Sending service messages, security notices and other communications required to manage your account.
- Sending marketing communications where permitted and where your preferences allow it.
- Understanding how the website is used so that we can improve functionality, performance and user experience.
- Meeting applicable legal, regulatory, tax, accounting and dispute-resolution obligations.
Where practical, marketing messages will include an option to change your communication preferences or unsubscribe. Service-related messages may still be sent when they are necessary for account security or administration.
Cookies and Similar Tools
Cookies are small files placed on your device when you visit a website. Candy96 Casino may use cookies, software development tools, pixels and similar technologies to keep the website operating and to understand how visitors use it.
- Essential technologies help with account access, security, navigation and core website functions.
- Preference technologies remember selected settings and improve convenience during later visits.
- Analytics technologies help us assess traffic, errors, performance and general usage patterns.
- Marketing technologies may help measure campaigns or present more relevant communications where this is permitted.
Your browser may allow you to block or delete cookies. Disabling essential cookies can affect login functionality, transaction processing or other parts of the service. Information collected through these technologies may be combined with account or device information where necessary for the purposes described in this policy.
When Information Is Shared
Personal information is shared only where there is a valid operational, security, legal or service-related reason. Recipients may include payment processors, identity verification providers, fraud prevention services, technology suppliers, analytics providers, professional advisers and customer support partners.
We may also disclose information to competent authorities, courts, regulators, law enforcement bodies or other parties where disclosure is required or reasonably necessary to comply with a legal obligation, protect rights, investigate unlawful conduct or enforce our agreements.
Service providers are expected to process information according to appropriate instructions and safeguards. Candy96 Casino does not sell personal information as a standalone commercial product. Information may be shared within a corporate transaction, such as a merger, restructuring or sale of relevant business assets, subject to appropriate confidentiality measures.
Keeping Data Secure
We use administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or destruction. Measures may include access controls, authentication procedures, encryption in relevant areas, monitoring and staff confidentiality requirements.
No online system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential, using a secure device and notifying us promptly if you suspect that your account has been accessed without permission. We may restrict or suspend access while investigating a security concern.
How Long We Keep Data
Personal information is retained for as long as it is reasonably needed for the purposes described in this policy. The retention period depends on the type of information, the nature of our relationship with you and whether the information is needed for an ongoing business, security or legal purpose.
Account and transaction records may be kept after account closure to address disputes, prevent repeat misuse, complete financial records, meet applicable obligations or demonstrate how decisions were made. When information is no longer required, it may be deleted, anonymised or securely disposed of. Backup copies may remain temporarily until they are overwritten or securely removed through normal business processes.
Your Privacy Choices
Depending on applicable law and the circumstances of your request, you may have rights concerning the personal information we hold about you. These rights can include:
- Requesting access to personal information and an explanation of how it is used.
- Asking for inaccurate, incomplete or outdated information to be corrected.
- Requesting deletion or restriction of information where there is no continuing lawful reason to retain or use it.
- Objecting to certain processing activities, including some direct marketing.
- Withdrawing consent where processing is based on consent, without affecting earlier processing.
- Requesting information in a usable format where data portability applies.
Requests may be subject to identity verification, legal exceptions, technical limitations or the need to protect another person's privacy. If a request cannot be fulfilled, we will aim to explain the reason in clear terms. You may also have the right to raise a privacy concern with an appropriate authority under applicable law.
External Providers and Links
The Candy96 Casino website may rely on third-party platforms and may contain links or integrations operated by other organisations. These providers can have their own privacy notices, terms and security practices. Their handling of information is not controlled by this policy once information is processed under their independent responsibility.
Examples may include payment services, age and identity checking tools, hosting providers, fraud monitoring systems, analytics platforms and communication services. Before submitting information through an external service, you should review its privacy information and understand what data it collects, why it collects it and how it may be retained.
Transfers Across Borders
Some suppliers or corporate service functions may process personal information in countries outside Australia. Where this occurs, Candy96 Casino will take reasonable steps to use appropriate contractual, technical or organisational safeguards and to ensure that information is handled for legitimate purposes.
International processing may be necessary for hosting, payment administration, identity verification, security monitoring or technical support. The protections available in another country may differ from those in Australia, but we will seek to manage overseas disclosures responsibly and consistently with applicable privacy obligations.
Changes to This Policy
This policy may be revised when our services, technology, business arrangements or legal obligations change. The updated version will be made available through the website, with the revision date updated where appropriate.
Material changes may be communicated through an account notice, website message or other suitable method. Your continued use of Candy96 Casino after an updated policy becomes available may indicate that you have reviewed the changes. If you do not agree with a revised policy, you should stop using the services and contact us about account closure or any outstanding matter.
Contact and Privacy Questions
If you have a question about this Privacy Policy, want to exercise a privacy right or believe that your information has been handled incorrectly, please contact Candy96 Casino at [email protected]. To help us respond efficiently, include a clear description of your request and enough information for us to verify your identity, but do not send unnecessary payment credentials or account passwords.
We will review privacy enquiries in a reasonable manner and may request further details before taking action. This helps protect accounts from unauthorised requests and ensures that information is disclosed only to the appropriate person.
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