Candy96 Casino Privacy Policy
This Privacy Policy explains how Candy96 Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It applies to players in Australia and to information obtained through our online casino platform and related communications.
By using Candy96 Casino, you acknowledge that your information may be handled as described below. We aim to process personal data fairly, transparently and only for appropriate business, security, legal and operational purposes.
Information We Receive
The information we collect depends on how you interact with Candy96 Casino. Some details are provided directly by you, while others are generated when you use our website or services.
- Account details, including your name, date of birth, username, password, email address and residential information.
- Identity and age verification information, such as documents or details reasonably required to confirm your identity, eligibility and account ownership.
- Payment and transaction information, including deposits, withdrawals, gaming activity, bonuses and transaction history. Payment providers may process card or banking details directly, and we may receive confirmation or limited payment information from them.
- Communications and support records, including messages, requests, complaints, feedback and information supplied during customer service interactions.
- Technical information, such as IP address, device type, browser details, operating system, language settings, access times and general location information.
- Usage information relating to pages visited, games viewed, account functions used and interactions with promotional material.
You should provide accurate and current information when opening or maintaining an account. If requested information is not supplied, we may be unable to provide certain services, complete verification or process transactions.
How We Use Personal Data
Candy96 Casino uses personal information for clearly defined purposes connected with operating a safe and reliable online casino. These purposes may include:
- Creating and administering your player account.
- Confirming that you meet the minimum age requirement of 18 years and completing identity checks.
- Processing deposits, withdrawals, rewards and other account transactions.
- Providing games, account features, updates and customer support.
- Detecting suspicious activity, fraud, collusion, unauthorised access and other misuse of the platform.
- Managing responsible gambling processes and identifying activity that may require review or intervention.
- Improving website performance, game presentation, security controls and user experience.
- Sending service communications, account notices and, where permitted and based on your preferences, promotional messages.
- Meeting applicable obligations, responding to lawful requests and establishing, exercising or defending legal claims.
Where applicable, we may use aggregated or de-identified information for analysis and reporting. Such information is designed not to identify an individual player directly.
Cookies and Similar Tools
Our website may use cookies, software development tools, pixels, local storage and comparable technologies. These tools can remember preferences, maintain sessions, support security functions and help us understand how visitors use the platform.
Some cookies are necessary for account access, navigation, authentication and transaction processes. Other technologies may help measure performance, personalise content or assess the effectiveness of communications. Third-party providers may place their own technologies when they support functions such as payment processing, analytics or advertising.
You can adjust cookie settings through your browser or device. Restricting certain cookies may affect login functions, page display or other features. Information collected through these technologies is handled in accordance with this Policy and any notices displayed on the website.
When Information Is Shared
We do not treat personal information as a product for unrestricted sale. Information may be disclosed where reasonably necessary to operate Candy96 Casino, protect players and our business, or comply with legal and regulatory responsibilities.
- Payment processors and financial service providers may receive information required to authorise, verify and settle transactions.
- Identity verification, fraud prevention and security providers may assist with account checks and risk monitoring.
- Technology, hosting, analytics, customer support and communications providers may process information on our behalf.
- Professional advisers, insurers, auditors or prospective business purchasers may receive relevant information where appropriate.
- Government bodies, courts, law enforcement agencies or other authorised parties may receive information when disclosure is required or permitted.
Service providers are expected to handle information only for authorised purposes and to apply suitable confidentiality and security measures. We may also share information when necessary to protect the rights, safety, property or integrity of Candy96 Casino, our users or other parties.
Keeping Data Secure
We use administrative, technical and organisational safeguards intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, encryption where appropriate and limitations on employee or contractor access.
No internet transmission, electronic storage system or online service can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and should notify us promptly if you suspect unauthorised use of your account. We may restrict access or take other protective action when a security concern is identified.
How Long We Keep Information
Personal information is retained for as long as reasonably necessary for the purposes described in this Policy. The retention period may depend on the type of information, the nature of our relationship with you, transaction history, account status, security considerations and any applicable record-keeping expectations.
After an account is closed, information may be retained for a further period where needed to resolve disputes, prevent fraud, complete audits, support responsible gambling processes, enforce agreements or respond to lawful requests. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely dispose of it.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning the personal information we hold about you. These may include asking for access to information, requesting correction of inaccurate details, raising a concern about handling practices or asking questions about the use of your data.
You may also be able to manage promotional communications by using an unsubscribe option in a marketing message or by adjusting account preferences. Essential service, security and transaction messages may still be sent when necessary to manage your account.
Requests may be subject to identity verification and reasonable limitations. We may need to retain certain information or decline a request where doing so is necessary to protect security, prevent fraud, comply with an obligation or preserve legal rights. If you make a privacy request, we will review it and respond within a reasonable period.
Third-Party Platforms
Candy96 Casino may connect with services operated by independent third parties, including payment providers, verification services, analytics providers, advertising partners and social or communication tools. These organisations may collect or process information under their own privacy notices and terms.
We recommend reviewing the privacy information provided by any external service before using it. Candy96 Casino is not responsible for the privacy practices, content, security or availability of third-party websites and applications that are outside our control.
Links or integrations supplied through our platform do not necessarily mean that Candy96 Casino endorses the third party. You should use care when sharing information through an external service and only provide details that are required for the requested function.
Transfers Across Borders
Some suppliers or business partners supporting Candy96 Casino may process information in countries outside Australia. As a result, personal information may be transferred to or accessed from another jurisdiction for hosting, payment, verification, technical support, security or other operational purposes.
Where information is transferred internationally, we seek to use reasonable safeguards and suitable contractual or operational arrangements. The laws of the destination country may differ from those in Australia, and access by foreign authorities may be possible where permitted by local law.
By using our services, you understand that international processing may occur where it is necessary for the operation of the platform. We remain responsible for managing information in accordance with this Policy and applicable requirements.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, providers, operational practices or legal responsibilities change. The updated version will be published on the relevant website page, with the revised date or other notice where appropriate.
Changes take effect when posted unless a different effective date is stated. We encourage you to review this Policy from time to time. Continued use of Candy96 Casino after an update indicates that you have read the revised information, subject to any rights available under applicable law.
Contact and Questions
If you have a question about this Privacy Policy, believe that personal information may be inaccurate, or wish to make a privacy-related request, please contact Candy96 Casino at support@candy96casino-au.online. To help us protect your account, we may ask for information needed to verify your identity before discussing personal data.
When contacting us, explain the nature of your request and include enough relevant information for us to investigate it. We aim to handle privacy enquiries carefully and will provide further information or clarification where appropriate.
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